Frequently Asked Questions

 

You can also email us at contact.salvaatelier@gmail.com to know more about our services and check our availability.

  • Our services include, but aren’t limited to: bridal, prom, mini, maternity, and special occasions. Custom, made-to-order and lady in waiting services.

    We offer virtual consultations only. Please note that we require clients to have a tape measure.

  • No. Made-to-order garments are available for direct purchase on our website.

    The only customizations on these orders are: size and color. Anything in addition classifies as custom.

  • Fittings and alterations will be an additional fee which clients can opt in to do in-house or elsewhere. Alterations are typically three (3) fittings.

  • We currently offer two (2) packages for alterations:

    Basic Alterations - Hemming

    Luxury Alterations - Modifying design, beadwork, changing fabric types etc.

    Please email us at contact.salvaatelier@gmail.com to learn more.

  • Email us at contact.salvaatelier@gmail.com to book a fitting appointment.

  • For ALL fitting appointments, clients must wear the undergarments or shapewear, shoes (or similar style and heel height), and accessories they intend to use on their event day.

  • We require 50% deposit at the time you order your dress.

    Production will commence once the full payment (100%) has been made.

    All transactions are in compliance with state laws and therefore, subject to NY state sales taxes

  • The only accepted forms of payment are cash and credit or debit cards.

  • The dress price typically includes the cost of the dress itself.

    However, additional fees may apply for alterations, rush orders (20%), any specialized requests, shipping or taxes. We will provide you with a detailed breakdown of all costs during the consultation

  • The current turnaround time for custom garments are 6 weeks, Bespoke Bridesmaids Gowns are 6 months and Bespoke Bridal Gowns are 9 months.

    If you require anything less, it will be subject to a rush fee of 20% of the total cost.

  • We provide alterations on gowns that are done in house. We do not alter pieces that are not from Salva Atelier.

  • Yes, we do! We also create custom mini dresses, junior bridesmaids dresses, and flower girl dresses.